Mr Punter – Responsible Gambling

Age Restriction & Player Verification

Mr Punter strictly enforces the legal minimum gambling age of 18 years in the United Kingdom. Age verification is completed during registration and may be requested again at any point. We use third-party verification tools to confirm player identities. Anyone found to be under 18 will have their account closed immediately. We also support tools such as Net Nanny and Gamban to help parents restrict access to gambling sites on shared devices.

Recognising Problem Gambling

Gambling becomes a concern when it is no longer recreational. Warning signs to watch for include:

• Spending more time or money on gambling than you can afford.
• Chasing losses in an attempt to recover money.
• Neglecting personal, professional, or financial responsibilities due to gambling.
• Feeling anxious, irritable, or preoccupied when not gambling.
• Borrowing money or selling possessions to fund gambling activity.

If you recognise any of these signs in yourself or a loved one, we encourage you to use the tools below or seek professional support.

Deposit Limits

You can set daily, weekly, or monthly deposit limits directly within your account settings. Once a lower limit is applied, it takes effect immediately. Requests to increase a limit are subject to a mandatory cooling-off period in line with UKGC requirements. Setting a deposit limit is one of the most effective ways to stay in control of your gambling spend.

Time-Out & Self-Exclusion

Mr Punter offers the following player-controlled break options:

• Time-Out: Take a short break from gambling of 24 hours, 7 days, or 30 days.
• Self-Exclusion: Exclude yourself from Mr Punter for a minimum of six months.
• GamStop: Register with the national self-exclusion scheme at gamstop.co.uk to block access across all UKGC-licensed operators simultaneously.

To activate self-exclusion, contact our support team directly. Self-exclusion requests are processed promptly and cannot be reversed during the exclusion period.

Reality Checks & Session Management

You can enable regular reality check notifications within your account to remind you how long you have been playing. Session time limits can also be set to automatically log you out after a defined period. These tools are designed to keep you informed and in control without interrupting your enjoyment unnecessarily.

Support Organisations

If you need external help, the following UK organisations provide free, confidential support:

• GamCare – gamcare.org.uk – free counselling and support for those affected by gambling harm.
• BeGambleAware – begambleaware.org – information, advice, and support services across the UK.
• Gamblers Anonymous UK – gamblersanonymous.org.uk – peer support groups and 12-step programmes.
• National Gambling Helpline – 0808 8020 133 – free, available 24/7.

Our team can also assist you in accessing these resources directly. You are never alone in dealing with gambling-related concerns.

Our Commitment

Mr Punter continuously trains its support staff in responsible gambling practices and monitors player behaviour for signs of potential harm. We may proactively contact players whose activity suggests a problem and may place protective restrictions where necessary. Responsible gambling is not an afterthought at Mr Punter — it is central to how we operate.